Privacy Notice

This Privacy Notice explains how Firefighter Academy ("we", "us", "our") collects, uses, and protects your personal data when you use our website and test-preparation service. Firefighter Academy is the data controller responsible for your personal data.

Personal data we collect

• Account data — name, email address, and login credentials.
• Profile data — target tests, test date, and study preferences you provide.
• Usage data — practice attempts, scores, progress, and analytics about how you use the Service.
• Support data — messages you send us.
• Technical data — device identifiers, IP address, and similar information collected automatically.

How we use your data

• to create and manage your account (performance of our contract with you);
• to provide the Service, track progress, and personalize study recommendations (performance of contract);
• to maintain security and prevent fraud (legitimate interests);
• to improve the Service (legitimate interests);
• to provide customer support (performance of contract / legitimate interests);
• to send service or marketing communications where permitted (consent or legitimate interests).

How we share your data

We share personal data with:

• Service providers / subprocessors — hosting, database, analytics, and support tools that operate the Service on our behalf.
• Paddle — our Merchant of Record, for the sale of our products, subscription management, payments, tax compliance, and invoicing.
• Professional advisers — such as legal and accounting advisers, where necessary.
• Authorities — where required by law.

Data retention

We keep your personal data for as long as your account is active and as needed to provide the Service. When it is no longer needed, we delete or anonymise it, subject to any legal retention obligations.

Your rights

Subject to applicable law, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, to data portability, and to withdraw consent. Where the GDPR applies, you also have the right to lodge a complaint with your supervisory authority, and we will respond to requests within one month. To exercise any right, contact us through our contact page.

International transfers

Where personal data is transferred outside your region (for example to service providers in other countries), we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

Security

We use appropriate technical and organisational measures, including encryption in transit and access controls, to protect your personal data.

Cookies

We use essential cookies required to operate the Service (such as keeping you signed in) and may use analytics cookies to understand usage. You can manage cookies through your browser settings; disabling essential cookies may affect how the Service works.

Canadian privacy (PIPEDA)

Firefighter Academy is based in Ontario, Canada. If you are located in Canada, we handle your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You may request access to, or correction of, your personal information, and you may direct any privacy concern to us through our contact page. You also have the right to complain to the Office of the Privacy Commissioner of Canada.

Changes

We may update this Privacy Notice from time to time. Material changes will be reflected by the "Last updated" date above.