Refund Policy

This Refund Policy explains how refunds work for purchases from Firefighter Academy. It forms part of our Terms & Conditions. We want you to be confident in your purchase, so we offer a 14-day money-back guarantee on the 12-Month Full Access Pass (FACT/CPS) and a 7-day money-back guarantee on Class D Only, Z Air Brake Only, and Complete DZ passes.

Our money-back satisfaction guarantees

If you are not satisfied with your purchase for any reason, you may request a full refund within14 days of your order date for aptitude Full Access, or 7 days for a DZ pass. There are no questions asked, no justification required, and no minimum usage, completion, or score requirements. This guarantee is a satisfaction guarantee only — it is not a guarantee that you will pass any test, receive an interview, or be hired by any fire service.

Eligibility at a glance

• Aptitude coverage: the 12-Month Full Access Pass (FACT/CPS), within 14 days of the original order date.
• Commercial coverage: Class D Only, Z Air Brake Only, and Complete DZ passes, within 7 days of the original order date.
• Conditions: none — usage of the Service does not affect eligibility.
• Refund amount: the full amount you paid, including any applicable tax collected at checkout.
• Method: returned to your original payment method.

These updated windows do not reduce refund rights already promised for an existing purchase. If your offer included a longer refund window when you purchased, we will honour that window.

How to request a refund

Email us at firefighteracademy.ca@gmail.com or use our contact page with the email address used at purchase and your approximate order date. Payments are processed by Stripe. We handle refund requests, and approved refunds are issued through Stripe to the original payment method.

Processing times

We aim to acknowledge refund requests within two business days and to approve eligible requests promptly. Once a refund is issued, it typically appears on your original payment method within 5 to 10 business days, depending on your bank or card issuer. Access to premium content ends when the refund is issued.

When refunds are not available

Requests received after the applicable refund window (14 days for aptitude Full Access or 7 days for DZ passes) are not eligible under this policy. Refunds do not apply to expired access periods or account credit, and we may decline refunds where there is evidence of fraud, abuse, or breach of our Terms & Conditions (for example, bulk copying or redistributing our content).

Your statutory rights

This policy is offered in addition to, and does not limit, any rights you have under the Ontario Consumer Protection Act, 2002 or other applicable consumer protection law.