Refund Policy

We want you to be confident in your purchase from Firefighter Academy. We offer a 30-day money-back guarantee on the 12-Month Full Access Pass.

30-day money-back guarantee

If you are not satisfied with your purchase, you may request a full refund within 30 days of your order date. There is no need to justify your decision.

How to request a refund

Payments are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net or contact our support team through our contact page, and we will help process it. Refunds are returned to your original payment method.

Pass-or-money-back promise

Beyond the standard 30-day guarantee, we stand behind our prep: if you complete the Premium program and do not pass your FACT or CPS test, contact us and we will make it right.